ChatGPT for business, in one page.
ChatGPT is a brilliant brain you chat with. It reads, reasons and writes in seconds. It can also be confidently wrong, so a person checks what matters. Start on the free version; only pay once a job is worth doing every week. Use a business or Team plan for anything with real company data.
- Context: who you are, who it's for, what you want.
- Role: the hat it should wear ("a friendly trade-business writer").
- Example: paste a past email so it copies your style.
- Format: length, tone, structure ("four short sentences, warm").
- Refine: say what to change and let it try again in the same chat.
Writing and admin are its sweet spot: replying to common emails, summarising long documents, turning rough notes into a tidy quote or brief, first drafts of posts and notices, and explaining a confusing document in plain English. It does not know your prices or customer history unless you tell it, and it can't act inside your own systems on its own.
Set ChatGPT up once with your instructions, tone and a few reference files, then reuse it: a quote drafter, a reply-in-our-tone helper, an onboarding guide. No code. Building and sharing them sits behind a paid or Team plan, so everyone gets the same on-brand starting point.
- Never paste confidential or customer data into the free consumer tool. Use a made-up or de-identified example.
- It can be confidently wrong. A person checks facts and figures before anything goes out.
- Keep a human sign-off on anything customer-facing, factual, legal or financial.
- 1. ......................................................
- 2. ......................................................
- 3. ......................................................
Hand it the blank-page slog. Keep your hands on the facts, the decisions, and anything a customer will see.